Guests expect seamless, mobile-first travel experiences.
Our goal: Build a mobile app that becomes the guest’s travel companion — simplifying their stay while reducing operational overhead.
Responsabilities
UX Research
UX/UI Design
QA testing
Tools
Figma
Maze
Miro
Hotjar
Type
Hybrid App
Timeline
9 months (2023/2024)
Guests expect mobile-first, seamless travel experiences. Limehome needed a central hub for all stay information, smart notifications, and self-service tools — improving both guest experience and operational efficiency.
Create a mobile app that serves as a travel companion, balancing:
Guest convenience and autonomy
Operational efficiency for Limehome
Brand positioning as modern and digital-first
Insights from research:
Competitive analysis: Identified standard features and industry expectations
Customer journey mapping: Highlighted key interactions across online and offline touchpoints
Information architecture: Prioritized essential pages for development
Usability testing & validation
Based on testing insights, we iterated on the wireframes to simplify onboarding flows and clarify feature hierarchy.
Post-launch data and user feedback showed strong adoption of core features, while revealing opportunities to improve discoverability and guidance at key moments in the guest journey. Based on these insights, we prioritized iterative improvements to navigation, contextual communication, and self-service flows to further reduce friction and support guest independence.
In hospitality, a great mobile experience isn’t about feature depth — it’s about being useful at the exact moment a guest needs help.
By focusing on clarity, self-service, and timing, we built a product that worked for both guests and operations.
